FREQUENTLY ASKED QUESTIONS

Here are some Frequently Asked Questions! If there’s something we were not able to cover below, please email us at info@anthillfabricgallery.com or message us on Facebook. We’ll be sure to get back to your query within 2 working days.

OFFICE HOURS

We are at your service online from Monday to Friday, 9 AM to 6 PM (Philippine time). Our gallery in Cebu is open from Monday to Saturday, 9 AM to 6 PM.

We ship daily except weekends and non- working holidays. In case you are in an immediate need to wear or have a weave, please do visit our store and our stockists.

ORDERING

How do I order?

  1. Browse through our SHOP page and click “Add to Cart” for that weave you’ve been eyeing on.

  2. If you have a weave you fancy but it’s not time for that intentional purchase yet, just click “Add to Favorites” and save it for later

  3. When you are satisfied and ready to complete your order, just click “Checkout”

  4. Fill in the necessary fields with your contact and shipping details

  5. Choose a payment option either via PayPal or BDO / BPI bank deposit

  6. Click “Complete my Purchase”

  7. You will receive an email containing your sales invoice and payment instructions

Signing up for an account would facilitate ease of shopping in your next purchase. It would only take 10 seconds tops!

Do you accept international orders? Definitely! It would be a great honor to gain proud weave wearers from all over the world. It is through you that we are able to fulfill our dream of showcasing our Philippine weaves in the global map. Please see shipping details.

Do you sell your fabrics? Yes we do! We’re after all a fabric gallery. For your craft projects, we sell our scrap weaves per quarter kilo in assorted fabric stash here. You may also buy them per kilo.

We also sell our fabrics wholesale. You may download our digital swatch book here. For bulk orders, you may also customize the colors of the fabrics following the patterns indigenous to our communities. To get the feel of the fabric, you may also request for an actual copy of our swatch book. For more details, please email us at info@anthillfabricgallery.com

Do you accept wholesale or corporate orders? Absolutely! We strongly advocate for social procurement. We believe in reinvesting in our local economy and contributing positive social impact by providing sustainable livelihood to our partner communities.  

We sell our fabrics wholesale and can cater to your uniform requirements or corporate giveaways. We would love to collaborate with you. Drop us an email at wholesale@anthillfabricgallery.com

Do you have a physical store? Yes we do! We are based in Cebu City. You can also find us in The Honest Henry Store x ANTHILL Cebu and our stockists.

Can I have a custom design? Yes, you may! We can custom designs that suit your style and taste. We have a resident Apparel Designer who can do a digital render of a design using our weaves following your specifications and inspiration. Feel free to email us at custom@anthillfabricgallery.com

Can I have a style tailor fit to my size? Yes, you can have an existing style or design tailor fit to your size. All we need are your measurements. Just kindly fill up our Made to Measure form.

What are the weaves made of? Our weaves come from various indigenous and weaving communities across the country. Most of our apparel weaves woven by Mang Abel Ti Abra are made up of cycled thread with varying polyester and cotton content. We have weaves made of natural fibre that are both commercial and naturally dyed from Daraghuyan Bukidnon Tribe and Tboli Tribe. We also have zero waste weaves made from remnant fabrics and end cuts from commercial production. Learn more about our weaves here.

Can we collaborate with ANTHILL? We thrive in collaborations and working together to constantly elevate the value of our weaves. We would love to work with you. Email us your proposal or ideas at collaborate@anthillfabricgallery.com

PAYMENT

For local orders, we accept payments via PayPal and BDO / BPI Bank Deposits.

The account information and payment instructions will be provided on your sales invoice upon confirmation of your order. We will reserve the item for you for two (2) working days. If you are not able to provide proof of payment within 2 days, your order is automatically cancelled.

For international orders, we currently only accept payments via PayPal. Payments facilitated via PayPal automatically include PayPal fees.  

SIZING

Our beautiful clothes are carefully made of full weaves or a combination of varying commercial fabrics with weave accents. Sizes sometimes vary depending on the nature of material used indicated on the product details. Some are stretchy and less fitting, and some are not. As much as possible, we standardize our sizing following the size chart below.

 

Womens

 

Mens

We don’t follow US retail sizing. With US sizing as reference, our small is size 4, medium is size 6, large is size 8 and x-large is size 10.

When uncertain, we suggest that it’s best to measure up and compare with the measurement specs we have provided in the size chart for each style found in the product page.

We also honor that we all come in different shapes and sizes. For unique body types, we would love to tailor fit something for you. There’s always a way to wear a weave everyday. You may always customize our designs to your size and have it Made to Measure.

If you need guidance regarding sizing, please reach out to our customer service team at support@anthillfabricgallery.com

CARE & REPAIR

All ANTHILL items are made of artisanal hands using hand- loomed fabrics as the focal material. Every piece goes through a slow and rigorous production process. As it is handmade, each weave is unique and you might find inconsistencies on the fabric. We trust that you understand the intricacies of every weave and find beauty in the imperfections.

All weaves used in our apparel line are test washed based on color fastness and shrinkage. As most of these fabrics are a blend of cotton and polyester, they are safe to be machine-washed. If unsure, always play safe and go with hand wash.

WASHING. You may hand wash or machine wash your apparel weaves in cold water using mild detergent at low spin cycle. Hang the clothes to air dry. Zero waste weaves and weaves in natural fiber must be hand washed in cold water.

IRONING. Always set your iron in low to medium heat. Use a spray bottle and spray water to straighten out the wrinkles. Turn the garment inside out when ironing.

SHIPPING

We securely pack all shipments for safe and prompt delivery. All standard orders will be shipped 2-3 business days upon confirmation from our Cebu warehouse. If you need to expedite your package, please email us at support@anthillfabricgallery.com 

Kindly refer to the information below for details according to your location.

LOCAL SHIPPING We ship from Cebu via JRS or LBC. Local standard shipping: 3-5 working days. Local express shipping: 1-3 working days.

INTERNATIONAL SHIPPING We offer shipping worldwide via air- mail. We ship via FedEx. Shipping fees will be computed upon check out depending on the destination. International standard shipping: 10-15 working days. International express shipping: 5-10 working days.

TRACKING Once you get your shipping confirmation via email, a tracking number and a shipping website will be provided to you so you can check the status of your shipment. Please note that couriers normally update their website 24 hours after you receive the shipping confirmation.

Will I receive customs or import duties? From experience, this is a case-to-case basis and is highly depending on the destination and the items shipped. The recipient of the package must pay import fees, additional taxes, handling fees and other surcharges. We are not responsible for any customs and import duty charges.

Unfortunately, we are unable to determine what the costs would be as custom policies and import duties vary from country to country. We suggest it would be best for you to contact your local customs office to check on possible charges before you place your order.   

PACKAGING

In our zero waste efforts, we have veered away from boxes and anything that will just contribute to more waste. Instead, we use up cycled paper bags assembled by partner social enterprise Paglaum International or reusable cloth bags. We give you the option to choose your packaging upon check out.

Every purchased item contains a story tag that tells you the origin of the weave, name of the weave and the weaver behind it. You can use this as a bookmark too!  

RETURNS & EXCHANGES

We aim to provide you the best possible service and ensure positive customer experience. We only desire that you are able to proudly use or wear your weaves.

What is your return policy? We offer returns and exchanges valid within 15 days from date of shipment. If your order is incorrect or you received the item(s) damaged, we will provide a full refund including the cost of shipping to us. However, we ask that you initially pay for the shipping cost of returning the item.

How can I return or exchange my item? To return your item, please email us at support@anthillfabricgallery.com. Kindly specify if you want a refund or a store credit depending on your preference. Kindly also attach a proof of incorrect item or damage within 5 days upon receiving your order. You may mail the item to our office address at:

ANTHILL Fabric Gallery Pedro Calomarde St. cor Acacia St., Gorordo Avenue, Lahug, Cebu City, Philippines, 6000. Tel # (63) (032) 505 4175

Please ensure that you use a trackable shipping service to guarantee receipt of your items when you return them. Please provide us the tracking number on your email.

We cannot offer a refund or exchange 15 days after the shipping date. To be eligible for a return or exchange, please make sure that your item is unused, unwashed, and in the same condition as you received it. It should also be in the original packaging.

When can I get a refund? We will notify you via email once your item has been received and expected. If all is well with the returned item, your refund will be processed. We will readily deposit or credit the amount you paid in your bank/ PayPal account. Bank transfers usually takes 2-3 working days before the refund is reflected on your account. If you have not received your refund beyond this time period, please email us at support@anthillfabricgallery.com

Which items do not qualify a refund? Gift cards are non-refundable. Only regular priced items may be returned or refunded, unfortunately sale or discounted items cannot be returned or refunded. If you have any questions about the fabric, sizes, style, please reach out to customer service before placing an order.

Can I return and exchange my item for another item? As long as your item(s) are in proper condition, you may exchange your item(s) with any item(s) with equivalent or higher peso value. If the exchange item has a higher price than your initial purchase, you will need to pay the balance difference. If the exchange item(s) has a lower price, we will refund the price difference via store credit.

What is a store credit? You can have the option of using your refund as store credit. Instead of depositing the amount to be refunded in your bank account, we will record it in your name as store credit. You may use your store credit for future purchases.

Can I exchange for a different size if I got my sizing wrong? We would be more than happy to do an exchange and send you the right size provided the item is in perfect condition as originally purchased. What matters most to us is that you get to use or wear your weave. If you need to exchange for the same item in a different size, just kindly drop us an email at support@anthillfabricgallery.com before sending it to:

ANTHILL Fabric Gallery Pedro Calomarde St. cor Acacia St., Gorordo Avenue, Lahug, Cebu City, Philippines, 6000. Tel # (63) (032) 505 4175

Please note that customers shoulder shipping costs back to us for exchanges. Kindly make sure that you use a courier service with a tracking number. Turn around time for deliveries and exchanges vary depending on your shipping address. We will notify you via email once we have received the item.

Can I return custom orders? Unfortunately, customer orders are tailor fit to your size and style preference. We don’t accept returns for custom orders. However, we do facilitate repairs to ensure that you are able to proudly use or wear your weave.

How do I return a gift? If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you.

PRICING

ANTHILL was founded because we wanted to be able to preserve our weaving culture and provide sustainable livelihood by making weaves available for everyday and contemporary wear. We provide fair wage among our community partners while ensuring that our prices remain accessible and reasonable.

Our online store ships internationally but we also have weave partners in change and stockists from around the globe. Our pricing for our international stockist vary from our local pricing as it takes into consideration the logistical and overhead costs incurred as we bring our weaves closer to the rest of the world.  

WEAVES AND COLORS

Our beautiful clothes are mostly made of hand-woven fabrics from upcycled thread that our partner weaving community purchases per kilo. These are overruns and reject thread cones from multinational thread companies in the Philippines. Our Master Weavers spool them into new thread for weft and design their own combinations based on the colors available. With this, each fabric comes in very limited quantities. We usually are only able to produce at maximum 10 pcs of one style using the same fabric. That’s how special our weaves are and that’s how special you are.

We may reweave certain favorite fabrics but most often than not, the colors would no longer be the exact match. When we have volume orders with particular color specification, we buy brand new thread to ensure we are able to supply the order with a consistent color. We do our best to capture the exact color of our weaves in our product photos however there might be slight variation in the actual color depending on your display or screen settings.

Our zero waste fabrics used in our Pamana Collection are made from remnant fabrics gathered from end cuts of commercial production. These are cut into strips and upcycled into a new fabric. We take pride in this textile innovation and we continue to work on being able to produce more sustainable materials for you. As these fabrics come from scraps, clothes from this collection come in one of a kind pieces only woven especially for you.  

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